Responsible Gaming at co33 —
Your Wellbeing Comes First
co33 is firmly committed to providing a safe, fair, and transparent gaming environment for every player in Bangladesh. We believe that gambling should always be a form of entertainment — never a source of stress, financial hardship, or harm. Our responsible gaming programme gives you the tools, information, and support you need to stay in control at all times.
At co33, responsible gaming is not simply a regulatory checkbox — it is a core value embedded in how we design our platform, train our support team, and communicate with every player across Bangladesh. Whether you are betting on a BPL cricket match, spinning the reels on your favourite slot, or joining a live casino table, co33 wants your experience to remain enjoyable and within your personal boundaries.
Gambling is a legal form of adult entertainment for players aged 21 and above. The vast majority of co33 players enjoy their experience without difficulty. However, we recognise that for a small number of individuals, gambling can develop into a problem. That is why co33 has invested in a comprehensive suite of player protection tools — including deposit limits, session time controls, self-exclusion, and access to trained support specialists — all available free of charge to every registered co33 account holder.
This page explains every responsible gaming feature available at co33, how to use each tool, how to recognise the early warning signs of problem gambling, and how to reach our support team if you or someone you know needs help. We encourage every player to read this information carefully and to use the tools available to you proactively — before a problem arises, not after.
Six Tools to Keep You in Control
co33 places these tools directly in your account dashboard — no phone calls, no waiting. Activate any control instantly, any time of day or night.
Set a daily, weekly, or monthly cap on how much you can deposit into your co33 account. Once a limit is set, it takes effect immediately and cannot be raised until a mandatory 7-day cooling-off period has elapsed. You can lower your limit at any time with instant effect. Deposit limits are the single most effective tool for keeping your spending within your personal budget.
Set a maximum duration for each gambling session on co33. When your limit is reached, the platform will display a prominent reminder and give you the option to end your session. You can configure session limits from 30 minutes up to 8 hours per session. Time limits help prevent the kind of extended, unplanned gaming sessions that are often associated with problem gambling behaviour.
Enable periodic on-screen reminders that appear at intervals you choose — every 15, 30, or 60 minutes. Each reminder shows you how long you have been playing, your net win or loss for the session, and a prompt to review whether you wish to continue. Reality checks are a simple but powerful way to maintain awareness of your play and avoid losing track of time during a session.
Set a cap on how much you are willing to lose within a given period — daily, weekly, or monthly. Once your loss limit is reached, co33 will automatically suspend wagering on your account for the remainder of that period. Like deposit limits, loss limits can be reduced immediately but can only be increased after a 7-day review period to ensure the decision is not made impulsively.
Need a short break from gambling? Activate a time-out of 24 hours, 48 hours, 7 days, or 30 days directly from your co33 account settings. During a time-out your account remains open but all wagering — including sports betting, live casino, and slots — is suspended. Deposits are also blocked during the time-out period. Time-outs take effect immediately upon activation and cannot be cancelled early.
Self-exclusion is the strongest protection tool available at co33. Once activated, your account is fully blocked for a minimum period of 6 months, 1 year, or permanently. co33 will make every reasonable effort to remove your details from marketing lists, block any new accounts created from your device or payment method, and refer you to specialist support resources. Self-exclusion requests submitted to our support team are processed within 24 hours.
Is Gambling Becoming a Problem?
Recognising problem gambling early makes a significant difference. Read through the warning signs below and consider whether any apply to you or someone you know. If several of these statements resonate, we strongly encourage you to use co33's self-exclusion tool and reach out to our support team.
- Spending more money on gambling than you can comfortably afford to lose
- Borrowing money from family or friends in order to gamble
- Feeling the need to gamble with increasingly large amounts to feel excitement
- Chasing losses — continuing to gamble in an attempt to win back money already lost
- Lying to family or colleagues about the amount of time or money spent gambling
- Neglecting work, studies, family responsibilities, or personal health due to gambling
- Feeling restless, irritable, or anxious when you are unable to gamble
- Using gambling as a way to escape personal problems, anxiety, or depression
- Repeatedly attempting to cut back on gambling but finding it difficult to stop
- Gambling significantly impacts your financial situation, relationships, or mental health
- 1 Stop playing immediately and step away from the platform for at least 24 hours before making any further decisions about your account.
- 2 Log in to your co33 account and activate a time-out or self-exclusion via the Responsible Gaming section in your account settings.
- 3 Contact the co33 Responsible Gaming support team at [email protected] with the subject line "Responsible Gaming Help" for immediate, confidential assistance.
- 4 Talk to someone you trust — a family member, close friend, or healthcare professional — about what you are experiencing. You do not need to face this alone.
- 5 Review your finances: create a simple budget that excludes gambling, and speak to your bank about blocking gambling-related transactions if necessary.
- 6 If you feel that gambling has caused significant harm, consider seeking professional counselling. co33 can provide referral information upon request.
Responsible Gaming Controls at a Glance
All controls listed below are available free of charge to every co33 account holder. Access them via Account Settings → Responsible Gaming in your co33 dashboard.
| Control Type | Available Options | Takes Effect | Can Be Reversed? |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly cap in ৳ | Immediately | Increase after 7-day review; decrease instantly |
| Loss Limit | Daily / Weekly / Monthly cap in ৳ | Immediately | Increase after 7-day review; decrease instantly |
| Session Time Limit | 30 min — 8 hours per session | Immediately | Adjustable at any time |
| Reality Check | Every 15 / 30 / 60 minutes | Immediately | Adjustable at any time |
| Time-Out | 24 hours / 48 hours / 7 days / 30 days | Immediately | Cannot be cancelled early |
| Self-Exclusion | 6 months / 1 year / Permanent | Within 24 hours of request | Not reversible during exclusion period |
co33 Support Is Available Around the Clock
If gambling is causing you distress, our trained responsible gaming support specialists are ready to help — confidentially and without judgement — 24 hours a day, 7 days a week.
Email Support
Send us a confidential message at any time. Use the subject line "Responsible Gaming Help" so our specialist team can prioritise your request. We aim to respond within 1 hour.
[email protected]Live Chat Support
Access our live chat feature directly from the co33 platform dashboard at any time of day or night. Our team is staffed 24/7 and fully trained in responsible gaming guidance.
Available 24 / 7Response Commitment
All responsible gaming requests — including self-exclusion, deposit limit changes, and time-out activations — are handled as a top priority. Most requests are processed within 1 to 24 hours.
Within 24 HoursThe co33 Responsible Gaming Pledge
These are the concrete, measurable commitments that co33 makes to every player in Bangladesh. We hold ourselves accountable to these standards on every day we operate.
We Will Never Market to Vulnerable Players
co33 does not send promotional communications to account holders who have activated a time-out, are under active self-exclusion, or whose account has been flagged for responsible gaming review. Marketing opt-out requests are processed immediately and honoured without exception.
We Enforce 21+ Age Restrictions Without Compromise
Every co33 account undergoes mandatory National ID-based age verification before real-money wagering is permitted. No exceptions are made. Accounts found to belong to players under 21 are closed immediately and funds returned via the original payment channel.
We Train Our Support Team in Problem Gambling Awareness
All co33 customer support staff undergo regular training in responsible gaming, problem gambling recognition, and effective communication with players in distress. Our team is equipped to respond with empathy, clear information, and appropriate referrals to professional support services.
We Monitor Accounts for Signs of Problem Gambling
co33's responsible gaming technology continuously monitors account activity for behavioural patterns that may indicate problem gambling — including rapid bet escalation, chasing behaviour, and abnormally long session durations. Flagged accounts are proactively contacted by our support team, independent of any player-initiated request.
We Make All Tools Free and Instantly Accessible
Every responsible gaming tool listed on this page — deposit limits, loss limits, session timers, reality checks, time-outs, and self-exclusion — is available at zero cost to every registered co33 account holder. No calls, no forms, no waiting. All controls are available directly within your co33 account settings dashboard.
We Continuously Improve Our Responsible Gaming Programme
co33 reviews its responsible gaming programme on a regular basis and updates tools, policies, and support resources in response to player feedback, emerging research on problem gambling, and changes in best-practice standards across the international gaming industry. This page will be updated to reflect any changes to our programme as they occur.
Play Responsibly and Enjoy co33
Gambling at co33 is designed to be safe, fair, and fun. Set your limits, use the tools available, and enjoy the best cricket betting, slots, and live casino Bangladesh has to offer — all with the confidence that co33 has your back.